DST change causes infinite loop in Gpf_Model_QueuePlannedJob (#7697)
Custom translation of "Search results" in KB does not work (#7694)
V. 5.9.9.6
Push notifications not working on BeezDesk Android app (#7667)
Ticket history display time stamps in server time zone (#7619)
Visitor with running chat on domain a.BeezDesk.com can't start chat on b.BeezDesk.com (#7584)
Internal call from a ticket displays customer's name instead of agent's name (#7346)
Dont sent notification from email marked as spam (#7316)
Answer not added to ticket, after reload still as draft (#7249)
New Contact form thank you page gets cut off (#7589)
V. 5.9.9.5
Undefined variable: apiKey Auth.class.php (#7606)
Race condition during contacts index creation (#7604)
Admin cannot add/remove himself from being available for calls. (#7586)
Default language setting isn't applied in new trials (#7555)
Cookie ''LaRunningChat'' is not created on double domain eq .com.br (#7518)
Not possible to upload multiple file types (#7509)
Bugs in Desk.com migration plugin (#7478)
V. 5.9.9.1
From this version all database tables must use InnoDB storage engine (except for qu_la_conversations_search which uses MyISAM), and database and all tables and columns must use collation utf8_general_ci (except for some specific columns changed by application to utf8mb4_general_ci).
Add rate limiter for dns check for custom domain and spf check (#7481)
Recent tickets calculation (#7510)
Department count recomputation (#7444)
Calling terms clarification (#6747)
The top bar with tickets disappears (#7462)
Style of Info message is slightly broken when also long error message is displayed (In add gmail account form) (#7174)
Material theme - 0 to solve design (#7522)
Material theme - undelete button in KB is the same as delete (#7511)
Material theme - deleted forum post isn't collapsed (#7502)
Material theme - larger textareas in domain settings (#7501)
Material theme - different design bugs (#7499)
Material theme - visitor field is not styled (#7551)
Material theme - Change IVR action in rules requires design (#7456)
Material theme - Show quoted text is in way (#7449)
Material theme - missing loading indicator on save of KB (#7437)
Material theme - Missing style for mandatory fields (#7435)
Material theme - work report per hour needs design (#7404)
Voice driven input field (#7471)
A report for a ticket lifecycle (#3900)
Banned IP is able to submit ticket (#7043)
IP Ban does not work for Forum posts (#7473)
Changes in call transfer (#6781)
API v3: apiToken multi-app support (#5922)
Too many dynamic script compilations (#7577)
Set CkEditor language to agent panel language (#7476)
Unicode chars in subject are wrongly parsed from email (#7421)
Invitation with 'Ring to all' keeps ringing after it has been picked up (#7400)
Agent stays logged in and can not be logged out (#7360)
Start URL of live chat is empty if no-referrer is set (#7340)
SLA is not closed for chat canceled by closing the browser (#7335)
Incorrect type/number of recipients after "merge recipients" checkbox is checked. (#7303)
SLA is not stopped in "SLA log" when Agent use "Mark as answered". (#7283)
Sending template test email will not use email account from set department (#7166)
Unsuccessful assigned call is being resolved (#7045)
IVR play offline message instead of queue message (#6987)
Mass action Resolve ticket does not update stats in the agent reports (#6733)
Purge ticket should automatically stop other rules (#6651)
V. 5.8.3.2
Images in FB posts not displaying due to files permission control (#5110)
ElasticSearch bulk item has failed with error: failed to execute script (#7505)
Can't download ticket attachment (#7533)
V. 5.8.2.1
Restrict uploaded files using MIME types, not suffixes (#7361)
"User is on: …" wrong notification in the chat (#7469)
"Agent left the chat" wrong notification (#7442)
Chat messages not delivered to visitor (#7295)
V. 5.8.0.10
Optimize filter open tickets count computation (#7422)
Optimize slow SQL query in tickets grid (#7408)
Logins table optimization (#7384)
Slow sql recent tickets grid - huge amount of assigned departments to agent (#7381)
Add visitor URL change as system message in chat (#7298)
Not possible to connect new Twitter account (#6974)
Material theme - add on hover explanations to actions in Languages (#7355)
End chat only when no other visitor is connected (#7296)
Automatic loading of older messages sometimes not working (#7097)
Dial out prefix lets you to save a number with plus sign (#5937)
V. 5.7.3.4
Form with more departments - cannot read property a of null (#7433)
V. 5.7.3.3
Deleting from table qu_g_file_links cost huge amount of time (#7402)
V. 5.7.3.2
Delete old auditlog entries (#7367)
Missing style for badges notification in Material theme (#7353)
Visitor changes when chat starts (#6885)
Allow user change status in department does not work (#7299)
Reroute is being called also after chat is answered (#7290)
Hidden KB suggestions in some pre-chat form's themes on mobile devices (#7314)
Undefined index: subject in Document.class.php (#7363)
Ticket KB Suggestions plugin adds URLs to ticket with HTTP only (#7359)
Pre chat from clear typed text during form 'initialization' (#7315)
Filter ticket counts - some documents are not reindexed (#7310)
Chat window in multiple tabs, LaRunningChat cookie (#7276)
Merge tasks DeleteUnusedVisitors and DeleteUnusedContacts (#7211)
APIv3 - new conversation/ticket sends twice via email (#7192)
Agent report with custom filters has broken graph for created tickets (#7169)
Number of days after which the sent mails from application will be deleted is decimal (#7161)
Number of days after which the deleted tickets will be purged is decimal (#7159)
Unsafe statement - INSERT INTO qu_la_devices FROM SELECT (#7156)
Unsafe statement - INSERT INTO qu_la_conversation_fields FROM SELECT (#7155)
Unsafe statement - INSERT INTO qu_la_conversation_users FROM SELECT (#7145)
APIv3 - add BCC parameter into new conversation/ticket (#7134)
View chat button from Chat transcript template is broken (#7125)
Piping mail account save always ends with timeout expired (#7119)
FB PageEventJob fail (#7116)
Limit url calls by rules (#7109)
Receiving answer in conversation at the start of the call break the call (#7098)
Agent isn't removed from chat on logout (#7019)
Call doesn't reroute to another agent if the call fails (#7017)
Difficult to enable chats when there is no department after update (#6982)
Save Add field form in twitter ticket throw error: Row note does not exist (#6973)
APIv3 request agent_phone/me returns 500 sometimes (#6783)
Sitemap generates links with http not https (#7013)
Unknown column in qu_la_contacts select (#6983)
Agents without departments don't have devices (#6795)
API request to api/v3/custom_buttons returns error 500 (#7002)
Contact search by email is case sensitive (#6903)
Incoming email by Forwarding, outgoing by SMTP (#5601)
Not possible to add non-existing contact as ticket recipient (#6952)
Outgoing call on occupied number is counted as unanswered call in performance report (#5676)
Missing Canned message button in chat (#2306)
Possibility to edit own extension (#6782)
Unpause doesnt work (#6905)
Delete Ticket field cause SQL error: Failed to delete 1 field(s) (#6972)
Action initiator condition in rules doesn't load agent value (#6946)
WordPress plugin: Fatal error (#6936)
count() Parameter must be an array or an object that implements Countable (#6932)
Javascript errors in console caused by interference with other js code in page (#6920)
Add rule conditions operators IS or IS NOT (#3787)
Impossible to remove specific OR condition from a ticket filter (#6869)
V. 5.1.2.1
Custom new ticket action (#6764)
V. 5.1.1.4
Never ending loop of cron task with DB driver for queue jobs (#6939)
SLA SQL - Invalid datetime format (#6945)
V. 5.1.1.2
Images of FB pages are too large (#6930)
Chat again resolve ticket if the original conversation was transferred to department where is no-one available for chat (#6793)
Exception in La_Task_Update_FetchTwitterScreenName (#6933)
Unable to create agent (#6929)
Row does not exist in New internal call (#6928)
After deleting custom ticket fields from the admin section they are visible from the rules section (#6914)
V. 5.1.0.2
From this version PHP 7 is required and it is compatible only with Elasticsearch 6. For more details see https://support.BeezDesk.com/127000-BeezDesk-Requirements
apikey can no longer be sent as GET URL parameter. Send it as header or in POST data.
APIv3: It shouldn't be possible to send apikey as url parameter (#6400)
OAuth misconfiguration allow to access another user Twitter account (#6725)
Rate limit of new user registration in KB (#6823)
Remove modulesinfo.php from scripts/ folder (#276)
Remove open-flash-chart.swf (#4157)
Slow reindexing of new tickets when created by cron task (#6925)
Wrong filter ticket counts - increase speed of reindexing changes in ticket (#5831)
Rate limit number of searches to KB search (#6664)
Async requests from UI (#6676)
ReindexContactJob should be able to index more contacts at once (#6668)
SQL command to qu_la_agentrankings - too many calls (#6710)
Missing index in qu_la_conversation_relations (#6711)
Slow logs from Event logs grid request (#6643)
Support of latest elasticsearch versions (#6274)
Add index.* specific directives for elasticsearch (#6505)
QU LA - contacts for requested by condition in rules load slowly (#6353)
Add mail account error not red (#6857)
Pre-chat form HTML issues (#6838)
'Thank you' message after form is sent is not styled properly on IE11 (#6582)
Ticket ID and Closed filter in SLA log reports (#6515)
APIv3 'create agent' endpoint (#6605)
Copy/clone a rule (#2442)
Transfer call to extension (#6510)
json_decode() expects parameter 1 to be string, array given in DbJobWrapper.class.php (#6915)
Max. header fields value (50000) size exceeded (#6529)
Wrong default filters in Channel reports and problems with modification of saved filters (#4869)
Attachments not being delivered in emails (#6908)
Contacts with stuck empty twitter screen_name (#6677)
Online visitors display empty rows (#6571)
Invalid mass action iterator query format (#6870)
Incoming call picked up with SIP client cannot be transferred via WebUI (#6576)
Issue with saving Canned message (#6850)
Alphabetical order of agents in department setting (#6719)
Turning on Chats, random department order (#6694)
Unable to remove image from optional field /avatar, logo/ (#3101)
Resolve immediately after sending answer can leave ticket in Answered state (#6858)
Missing undeleted agents' extensions (#6648)
'Create new conversation' from API as agent sends two mails (#6802)
Desktop notifications on Mac and Safari don't show up (#6864)
APIv3 '/calls' returns empty response (#6880)
APIv3: missing email account in departments list (#6655)
Using first active mail account exception (#6840)
Created or deleted tag is not immediately listed in tags grid (#6818)
Wrong Content-Type format pdf (#6447)
Error in La_Model_Sla_RecalculateSlaInConversationsJob (#6868)
Contact input list is not refreshed on backspace (#6771)
Sort mail accounts (#6841)
Chat window from invitation strange behavior (#6754)
Ability to see current site visitor URL in the chat (#1758)
Deleted department stuck in La_WorkReport_QueueReportTask (#6805)
SLA is not closed (#6627)
Autopause does not pause last available agent (#4199)
La_Features_Facebook_PageEventJob fails (#6557)
Listbox in Submit Ticket Form is broken in Firefox (#6647)
Deactivated system mail account (#6774)
bus.html generates incorrect tracking url - channel is missing (#6827)
com.google.gwt.user.client.Element is deprecated (#6763)
Scrollbars for recipient listbox in ticket reply do not work with IE, Chrome (#5474)
Application tries to answer call via sip device (#6809)
DuplicateEntry Exception during the merge of tickets (#6811)
All agent's signatures are expanded (#6824)
APIv3: Unable to undelete contact (#6775)
Html lang attribute does not reflect language (#6804)
Queue report hourly must be unique for departmentid and datecreated (#4925)
Adding forum by agent doesn't show in forum preview (#6680)
User sign up on customer portal is giving 'Could not load Row. Primary key values empty' (#6759)
Strange results of search in KB from agent panel with different from and to (#6624)
Knowledgebase - Missing Canonical Tag (#5663)
Incorrectly calculated SLA (#6633)
APIv3: Enable sorting by more than one field (#6758)
Call to a member function disconnect() on null (#6609)
Two checkboxes in one grid row (#6394)
Too many results in tickets search and the best match is not first (#6684)
Ticket with chat is not possible to load in mobile view (#6690)
Edit contact widgets - useless ColorsPreview and wrong labels (#6396)
Conversation URL link does not work for ticket Forward HTML template (#6705)
Quoted text is not forwarded (#5643)
Export to CSV fails on memory (#6506)
Automaticaly load more older messages in ticket (#6556)
Job failed on Gpf_Session_Exception_SessionNotCreated (#6675)
Calling out from BeezDesk in ticket changing ticket subject (#6564)
SLA level not working in case of setting business hours just to one day (#6637)
Internal ticket customer field lists only contacts which have an email address (#6467)
Registration email missing Message-ID (#6634)
Add SLA type column into SLA reports (#6580)
Graph tooltip is cut off (#6595)
Elastic search returns only first 10k records (#6579)
Ticket grid is missing Source (#3836)
'Specified department does not exist' error while saving a new piping email (#6578)
Adding email - test on existing username should be first (#6590)
Display number of views for KB article (#6531)
Clicking to "All" button in Contacts table does not clear all filters (#6581)
Create contact and set while changing ticket owner doesn't set email (#6543)
Double ringing out from LivePhone (#6587)
Hyperlinks are not working in video chats (#6530)
'Row does not exist' after sending chat message with attached image file (#4415)
Not possible to set outgoing email account for action 'send email' in rules (#5879)
Incoming chat stops ringing sound after 30 seconds (#2186)
Displayed time zone value changes after saving contact (#6525)
Customer is not automatically recognized when he starts a chat from Trial's agent panel (#4167)
Rule overviews for postponed time is odd (#6561)
Upload file error not visible in customer chat window (#90)
V. 4.63.31.8
ContactFields created via javascript API not assigned correctly (#6832)
Row call_max_queue_time does not exist when saving phone settings (#6836)
V. 4.63.31.7
Ticket attachments access (#6762)
Request rate limit improvement (#6756)
New call / internall call action missing (#6808)
generateWidget.php is not cached for invitations (#6800)
Limit search query length (#6794)
Flag is not displayed for contacts with avatar (#6792)
Automatic retry of timeout request (#6779)
Create agent button is not set as primary (#6776)
Dynamic IVR does not work (#6769)
Wrong parameters for RestApi_ProcessingException (#6738)
Online visitors displays map but not list of visitors (#6611)
User default avatar has wrong image URL (#6749)
V. 4.63.31.5
Custom field 'is empty' condition requires value (#6696)
HTTP Request input validation (#6724)
Welcome message is not displayed (#6686)
V. 4.63.31.4
XSS vulnerability (#6682)
New contact widgets have set Arabic language by default on trials (#6689)
Disable writing 'Invalid postMessage source' in browser console (#7603)
array_pop() expects parameter 1 to be array in VisitorsList.class.php (#6721)
V. 4.63.31.2
Unable change API call receiver in profile edit (#6707)
V. 4.63.31.1
Redundant event after department status change (#6681)
Customer can't see messages submitted before chat is answered (#6589)
Row does not exist while opening ticket (#6629)
Not possible to create forum topic through New tab (#6644)
Argument 1 passed to La_VisitorUserDetails must be an instance of stdClass (#6669)
Declaration of La_Agent_LogoUpload::upload should be compatible with La_Agent_ImageUploadBase::upload (#6679)
V. 4.63.29.3
This is the last major version supporting PHP 5. From the next major version BeezDesk 5.0 only PHP 7 and Elasticsearch 6 will be supported.
Vulnerability in languages code (#6568)
Speed up processing of Facebook posts and messages (#6409)
Check if the column exists before executing the task (#2286)
Broken avatar image in My profile in KB
Content disappears from html editor when user switches to other tab (#1851)
Forward doesn't work if message group contains too many messages (#2099)
Empty agent 'level' value causes error (#2217)
V. 4.20.1.6
Content disappears from html editor when user switches to other tab (#1851)
Forward doesn't work if message group contains too many messages (#2099)
Empty agent 'level' value causes error (#2217)
REST API get articles: wrong url generated in xml output (#2244)
REST API change status: error if param 'messages' is used (#2269)
V. 4.20.1.5
Add {$conversationCode} variable to chat button Welcome message (#2183)
Possible vulnerability (#2260)
Fields from contact form are not displayed in first ticket message (#2231)
Email sources containing special chars get truncated while saving to database (#2181)
Error during update Incorrect integer value: '…' for column 'settingid' (#2242)
Error during update to 4.2.15 (#2198)
Department not set in SLA log (#1993)
V. 4.20.1.3
import pt-BR language with fixed diacritic characters
Agent panel POST request gets 301 redirect (#2199)
Some variations of BeezDesk not counting tickets correctly (#2201)
V. 4.20.1.1
Show mail message source (#2094)
optimize memory consumption in agent panel, fix memory leaks (#1349)
Input for custom html in contact widget edit too small (#2112)
Can not submit messages while waiting in queue (Chat) (#1959)
Call us window / Feedback Buttons window displayed very small (#2127)
Call time in Dashboard always shows 0:00 (#2138)
Unfinished call messages in call tickets (#2113)
Sitemap generated without protocol (#2042)
Unable to forward message sent from iPhone (multipart/related) (#1711)
in HTML forwarded message 'From' email address is not visible (#2086)
Email sources containing special chars get truncated (#2181)
space in the from address is valid character (#1914)
form suggestions based on message not working (#2071)
transfer and reopen does not work (#2175)
sending emails fail due to SSL changes in PHP 5.6 (#2155)
Redirect agent after login to agent panel with same protocol (#1628)
Invalid argument supplied for foreach() in RecordsetField (#2184)
Cannot read property 'DataTable' of undefined when loading chart (#2159)
Customer portal settings > Start chat > Customize can not be saved (#2192)
Missing status style in contact Tickets grid (#2135)
V. 4.19.0.13
Broken templates in agent panel blue_aero theme (#2153)
V. 4.19.0.12
Post or reply to Facebook with attached image doesn't work
V. 4.19.0.10
server changes to enable mobile app live chat
"Forward email to" action does not work (#2145)
Facebook connect, fetching and posting doesn't work (#2144)
Resize in-page contact form after displaying (#359)
Wrong behavior of resolve rule applied after ticket transfer (#1443)
Don't execute indexing task if Elastic is switched off (#419)
Digitale: ignore new failover notification (#2110)
V. 4.19.0.8
Option to turn off the feature 'View customer's typing text' (#1264)
Option to enter affiliate id into branding text (#2058,#2001)
Set focus to Username field on empty login screen (#1369)
Prefill username in login form with value of username URL parameter (#2093)
Facebook attachments fetch / post doesn't work (#1365)
Canned messages sorting in chat (#1538)
Saving chat buttons with custom image does not work (#2025)
Submit messages while waiting in queue (#1959)
Automatic answer caused mail loop sometimes (#2013)
Upgrade Facebook API to 2.0 (#857)
KB Internal suggestions not visible to agent (#1853)
KB - image of agent (gravatar) (#1785)
Article list is not generated properly for internal articles in kb themes (#1763)
Create forum topic / suggestion shouldn't be visible if no forum / suggestion category exists (#591)
Improve performance of delete statement on the table qu_g_logs (#2076)
Delete Rule message format - InputView replaced with standard NoteEditor (#1936)
Digitale: internal call still waiting if agent is not online in default department (#2055)
Digitale: change owner for info message who pick up call (#2006)
Broken attachment button in IE8 and earlier (#2026)
Error setting 'theme_kb' during update (#2015)
Quoted text - show client time in reply to customer (#1972)
Twilio second resolved notification from Twilio change call ticket status to open (#1963)
Wrong text in "ticket assigned" email template (#1957)
Loaded mail template of New ticket contains '
multiple causes of PHP notice Undefined index (#1477,#1621,#1968,#1625,#1967,#2044,#2027,#2024)
Design issues (grey areas) in IE10 (#1820)
Missing images in KB css (#1768)
Animation in KB search widget (#1713)
Wrong color of buttons in chat in IE9 (#1210)
Design bugs in KB Submit ticket (#2082)
Misplaced icon in 'Hide quoted text' button (#2056)
too large resize areas in internal chat window (#1991)
wrong design of internal messages in chat (#1999)
icon in 'Add filter' button not visible on retina display (#1983)
White theme: wrong size of reward message (#1961)
V. 4.18.6.7
REST API customers doesn't return contact by contactid if user doesn't exist (#2092)
Broken update to 4.17.2 (#2100)
V. 4.18.6.2
REST API customers shouldn't return deleted contacts (#2023)
V. 4.18.6.1
REST API 'customers' does not load customer by contact id (#2040)
REST API 'customers' shouldn't return also companies (#2023)
ERROR: Illegal mix of collations (#2019)
Rename swedish language 'sv-SE' to 'sv' (#2036)
V. 4.18.5.13
API customers doesn't return manually created contact (#2016)
V. 4.18.5.12
Cannot import language, error 'Could not open file …' (#2007)
V. 4.18.5.11
Chat and Contact form throws Unknown character set: 'utf8mb4' (#1995)
logo missing from customer portal (#1996)
V. 4.18.5.10
Contact form field CC
deleting SLA level doesn't work
Create new mail: 'from' mail from local settings is not applied
Contacts not clickable
deleting Facebook ticket using mass action ends with error
missing unread icons in taskbar menu
Use separate translations instead of "Yes, reward %s" and "No, rebuke %s"
Predefined answers change Subject when replying a ticket(#1942)
Ticket list ignore selected filter after app. (re)load
minimalist KB 404 page search bar not accessible
missing space before activation link in contact widgets edit
tickets search input doesn't show bottom part of text
wrong icon in postponed conversation tab
custom filter in 'Contacts' does not search empty values
suppress errors from elastic search server in KB search
SetUserDetails ignore email if email already exists
wrong design for broken rule in rules grid
Facebook page last post 4 decades ago(#718)
VirtualButton throws exception
missing title on subject in ticket detail
add .eml extension to attached forwarded message
Daily chart shows correct data when value in listbox is changed (#1154)
Broken design of "Buy feature" checkbox
Wrong position of buttons in chat invitation from agent(#1955)
design issues in small tickets grid
broken captcha field style
wrong style of form message in plugin configuration popup
attachment files of articles in KB minimalist theme
missing style for disabled checkbox
article in search widget has unwanted horizontal scrollbar
broken style of mandatory message in contact form
V. 4.17.12.8
BaseServerUrl resolved incorrectly from url with GET params (#1915)
Ticket in customer portal doesn't load if authentication required (#1918)
V. 4.17.12.4
API knowledgebase/articles/ returns 500 Internal Server Error (#1873)
V. 4.17.12.3
Save chat button with custom image does not work (#1861)
V. 4.17.12.2
Error during update Unknown column 'kb_id' in 'field list' (#1858)
KB settings form can not be saved (#1854)
setUserDetails() doesn't work for popup chat (#1839)
V. 4.17.11.3
posibility to open article from KB search widget in widget / new window
agent priority setting for call routing
Delete unused files task
button onOnline(), onOffline() javascript API
setting 'stylesheet_override' adds stylesheets to the end of list
Turn off BeezDesk sounds while agent calling
Broken system rule: Notification - Visitor replied in assigned ticket
Error sending apple push notification
Contact form doesn't show wrong email warning
hide reply button from ticket detail in customer portal if ticket has not set recipient
Mail fetcher retrying to process very old mails stuck in Pending state
Tweets are fetched even if the account is deactivated.
disable allowedContent function of CkEditor in edit article
KB logout doesn't work (server without mod_rewrite)
use wrong price variables
Missing owner in BeezDesk account
lock submit button in Add suggestion / Add forum topic
tasks missing from database
KbEntry for conversation not found
forum category filter in tickets does not work
suggestion category filter in tickets does not work
move KB entry does not work correctly
undelete action in mobile app
skip row with empty translation
wrong department for call from call widget
editor.destroy() throws exception
empty html message
article link is displayed in encoded format
show 404 page not found if ticket does not exist in KB
branding image has incorrect url
resource 'E_right_category_list.stpl' not found in panel 'kb'
load report and sla compliance is not computed
quote values in exported csv files
calculation of number of sub articles in KB
online visitors screen doesn't load after window refresh
slow response on generating new api key
broken chat started from pre chat form
Same mail fetched 2 times from mail account via IMAP
Error in 'Create contact form' popup
add Contact variables (email, first name, last name) to Call URL rule
fix stuck OutboxRunner task
Default text for prechat form
Failed to load data message in Ticket KB suggestions plugin
report error when CSV file is broken
html message is not shown correctly if it contains inline image
successful login in KB redirects user to login window again
article content is not loaded in CKEditor
week filters work from Monday to Sunday
set ticket department according to recipients
repeat import translation step until all lines are imported
wrong floating of category boxes
hide visitor flag in chat themes
corrupted design in customer portal section my tickets
V. 4.16.29.2
Elasticsearch indexing may cause unassigned shards in some cases
V. 4.16.28.1
Search issues on hosted accounts
V. 4.16.27.4
twilio voice mail not creating ticket
beezdesk plugin update
V. 4.16.27.3
some old contact widgets do not load
agent panel doesn't load if agent avatar_url contains invalid url
statistics performance optimalization
reroute call without assigned agent
V. 4.16.4.12
load chat button fix
V. 4.16.4.11
image buttons with custom images have wrong url
V. 4.16.4.10
invitation can not be created/saved
V. 4.16.4.9
twilio calls
Slow SQL DELETE FROM qu_g_mail_message_sources
contact forms
Undefined variable: dbSource
problem with agent avatar in invitation
installer fix
V. 4.16.4.7
added source button in html editor for action send answer
agent availability always show "Data error. Please try again later."
set style in KB does not work correctly
Improve quality of spam filter - check if message is spam only in case existing visitor doesn't have yet any valid ham ticket
filters are not created anymore for visitors or customers
broken ranking buttons and missing typing indicator
Predefined answer is not inserted when replying to a ticket
call in queue is ended, if phone number has own queue music
KB search widget close button doesn't work
"End call" button disappears from call group
email Notification with helpdesk performance data does not work correctly
Search in KB doesn't work in agent panel (problem just in develop branch)
slow query in qu_la_contacts
RTL bugs in agent panel
Wrong text alignment in contact widgets
missing backend link in installator finished step
unable to change "Bottom text" in chat button
shifted labels in context popup menus
{$subject} variable required in subject of all templates
loading departments in Ticket filter takes too long
hosted LA create agent form design
remove La_Task_PurgeBrowserInfo from pannedtasks and tasks table
make fast loader of translated client sources cloud-aware
make gravatar call protocol agnostic
pushstream eventsource reconnect
mail ticket has no department
Draft message not deleted
save department is very slow
missing anonymous avatars in KB and Chat themes
twilio call still ringing after agent pickup
Start chat popup window is show if I move cursor too fast
set correct user when sending answer to ticket with mass action
unable to find agent in custom filter screen
wrong path to csv files
V. 4.14.12.2
Show tickets that agent has opened when hovering over agent name
2Checkout integration plugin
new ticket - no way to set recipient
chat avatar is mispositioned in musho theme
update twitter username and searches after edit username in twitter account
removed calculation of visitor id based on number of rows in the contacts table - it generated high load on the contacts table
agents stay logged in even if they turned off computer
V. 4.14.11.7
add rule condition to match custom field values (customer and conversation fields)
adaptive mail fetching by last mail fetched time and number of mail accounts
improve files storage in database, allow file contents incremental backup, store identical files only once
rule action "transfer" to same department doesn't work correctly
apply filter parameters in ToSolve algorithms added as plugins
Agent is not able to assign a chat conversation to himself
More descriptive titles for Mobile statuses in "assigned agent status" rule condition
twilio button is not show however agent is online for phones
limit the number of tasks read for one runner cycle
visitor gravatar optimalization
generate missing message-id from md5 hash of email header
"session expired" expections
Missing word breaking in conversation messages
spelling bellow -> below
long url in ringing chat
manage views menu is wrongly formated
integration email popup
scrolling in searchable widget was not possible - user was scrolled back to selected row (Visible in canned messages, predefined messages and Add Tag window)
Similar KB articles can't be used during chat
issue when chat ends from customer side
time rules actions
panel not loading on some servers
chat button causes a javascript error with OneStepCheckout extension
Anonymous avatar is not shown
magento plugin order link
Attachment AAAA was too big and was not inserted to mail.
Article change category list box label overlaps icon
'ERROR: Duplicate record INSERT' on tables with generated id
clean up old crashed application update tasks
hide deleted topic and suggestion
validation failed while sending email
add max width for FilePreview
missing space between attachment action buttons
Undefined property: stdClass::$p (/scripts/lib/Handler/UserDetails.php) in error log
do not treat contact without first or last name as anonymous
wrong custom css textbox width
Inline images have broken url when switching from plain to html
email validation
split ticket doesn't work
Change status of the conversation does not work via API
allow use AuthToken param also for KnowledgeBase
automatically regenerate widgets after language change
chat won't start using custom language file with line break
add missing translations
create topic in internal category in agent panel
saving contact widget with deleted default department causing error
do not resend transcript when message group is deleted
broken styling of image attachments in KB forum
upload of image into knowledge base article fails with error
show menu in ticket right panel if right panel contains more plugins
some twilio records were recognized as empty
wrong position of image change link
API get customers email address with '+' character fails with 404
show map in ticket detail and in contact detail if we know user location
V. 4.12.8.12
Import language file does not work and breaks the login process
Error 'Upload failed with error' when uploading file
V. 4.12.8.9
"Name" and "Apply when" fields not shown in rule edit dialog
Bad design of suggestion button
Hand cursor in tickets grid
Workaround for prototype.js < 1.6.1 toJSON bug
Incorrect string value for column subject
Mass action ticket - SQL Error
Reactivate deleted contact on mail delivered from its email address
Send answer rule is broken after second execution
Broken URL in internal chat and in comments
Hosted accounts update problem (language files issue)
Draft removes subject and from name
Edit chat button throws exception: FastStringMap can only have Strings as keys, not null
Image upload dialog bug
Edit KB-ticket first post dialog shows CKEditor without toolbar
Transfer taking too long when there are many open tickets
Digitale integration issues
Imported language does not work
Wrong date format in Chinese language variation
Errors when applying predefined answer
ListBoxes for SMTP, POP3 and also IMAP are now the same.
Not all mail accounts visible in From in compose new mail
Empty last display time & url from cloned contact widget
Continue with execution even if the task is locked (User tasks only) - required to continue with update step
Cerb6 import script
V. 4.11.5.8
Ended chat window showing after reload in Firefox on some pages
Chat does not work in when japan language is used
IMAP fetching does not work correctly with some servers
V. 4.11.5.4
Tracking does not work on servers with magic quotes turned on
Chat window does not close on some pages
Email parsing error "Start of subpart expected."
Don't delete contacts used in mail recipients
Images in knowledgebase not displayed in some cases
Popup chat does not work when started from pre chat form
Mail attachments are not sent after compose message if window is closed too quickly
V. 4.11.4.1
System message text inserted as text and not as HTML
Error when creating/editing chat buttons and invitations
Wrong access level in init method
V. 4.11.3.4
Silent resolve does not work correctly
Update fails on languages import on some accounts
V. 4.11.3.2
Reports API
Save customer drafts in portal
Support more to-solve allocation algorithms
Answer Forum posts with HTML editor
More languages for text to speech in Twilio
Setting whether incomming mail should reopen resolved ticket or create new
Add rule action Change ticket subject
Optimize frequency of fetching emails from mail accounts with low volume of emails
clean and merge content icons into single svg
Remove unused visitors after purge conversations
Remove double scrollbars from some html mails
"Loading departments…" in filter description not changed after data are loaded
Rest API won't return quoted message text, returns empty string
Twilio: voice messages are not stored on some servers
Department template in create new ticket
Error after manual invitation
Digitale status handler error
Cancel button is not clickable in transfer call presenter
Do not always show tickets as first screen at startup
Click on remove ticket recipient opens edit contact dialog
Add missing alt texts for img tags in contact widgets
Problem with editting and testing email account settings w/ piping
Delete old session values together with deleted sessions
Don't allow splitting of ticket from fb and social channels
Reply to "Reply to forwarded message group" should be marked also as "Reply to forwarded message group"
Add 'label' element with 'for' attribute to contact form fields
Can't edit default mail account on hosted acc with parked domain
Don't allow to start the same task by multiple jobs.php processes
Data error in transfer call listbox
Edit rule load correct settings after cancel
Strict standards warning
Add Tags filter in Agent report does not work
Don't send the same email multiple times if more jobs.php scripts is running concurrently
Error while running task La_Task_FetchMails. Message: NO, System Error (Failure)
SLA rules error
Not finished ticket call if called was busy
Invitation containing regular expression condition is saved correctly
Deleting SLA rule failed with SQL error
From name is changed according template when switching department
Contact form validation
Test of IMAP account failed with error: Row support_ssl does not exist
Change error message in reset password
Compose new message can not be closed via "X" on tab
Compose tweet is not shown after send
Rule description is saved properly
Mail template should not be saved without {$message} variable
"Closed the chat" is added to agent panel in visitor's language
Make chat invitation conditions more readable
Refresh mail accounts list after add an account
Email fetching through IMAP fails if attachment is too big
Forward action always brokes rule
ForgetPassword mail template is not department specific template
Display item name in tasks menu
Duplicate facebook pages in selectbox - Compose Facebook post dialog
Incorrect date format in performance report mail
Ticket KB suggestions plugin - add mising protocol in the URL
Subject field position for SendAnswerAction
Fix translation templates for kb articles
Ticket mass action error: Task row does not exist
Shortcut tooltips in editor are hidden right after key release
Null contact value after Edit contact save
Wrong tickets counting in "To Solve" button
Files are not saved in drafts
Ampersand in file names is replaced with its HTML representation
V. 4.10.2.11
New corner chat button "circle"
KB Suggestion link can be inserted into editor as link
Faster loading of all contact widgets and panels
Mail Outbox grid status cell style
Tickets and chats grid changes
Forward and forward reply message group style
Checkbox group styling
Broken design of upload section
Wrong align of tab arrow in right boxes
Change remote Dosis Light font to local Open Sans Light
Fix assigned label and tags margins
Wrong forum entry URL if using BeezDesk in Firefox
Error running onModuleCloseCommand in logs
Replace empty call record with info message
Wrong email in send offline message in chat button
New Twilio call ticket has wrong department
Display for message group in compose call
Not connected calls will be terminated after 30 seconds
Remove possible concurrent insert while tracking visitor
Change outbox entry to error state if sending failed 3 times
Outbox grid - search also in error message field
Rule desciption is translated properly
Call ticket disappeared
Fix duplicate record insertion for sla stats, queue stats and user slot stats
Disable 'PHP strict standards' errors output
Stack calls in calling state
Fix search in KB from contact form
New clean install fail when searching in KB
Add support for new elastic searchversions >= 1.2.0
Security bug fix - plugin configuration was able to save even for anonymous user
Name from transcript dialog or pre-chat was not changed
At the end of chat change Status of ticket to Resolved immediatelly, don't wait for response from server before the ticket is reloaded
Rtl typing does not work in CKEditor
Agent invite by another agent chat invitation
When editing template disable CKEditor content filter
Show agents to invite to chat (Fixed data error message in select box)
Add correct icons for postpone and transfer system messages
Unable to execute all rule actions - parameter is empty
Me instead of All in Predefined answers edit
Show invitation after specified timeout (invitation was shown immediatelly if there were some conditions)
Sql error in La_TimeRules_TimeRuleTask
Create internal ticket to all departments not only agent's departments
Processing mail into ticket after split
CKEditor strips inline style, attributes and some html tags
Ticket not created from mail from agent's email address
Login with LDAP is not working in AgentMobileLoginApp
V. 4.9.7.6
!! Minimal required PHP 5.3.3 or newer !!
Ticket search does not work with "assigned to" filter (when using elastic search)
V. 4.9.7.5
!! Minimal required PHP 5.3.3 or newer !!
New chat button "bookmark"
New bubble chat button "pin"
Add setting to disable quoted text parsing
Add holidays in SLA settings
Scrollbar in Edit contact/ticket field dialog
Wrong max-height on Invitation Center 3
Fill ticket fields also from pre-chat form fields in the same way as it is done from contact forms
Broken rules with message "Duplicate record INSERT INTO qu_la_conversation_sla_history"
Adding one recipient multiple times in compose message causes error
Add support of opera browsers
Update count in hower text as the number of open tickets assigned to me change
Button code javascript error on some pages
Search in contacts should return also entries without email, firstname and last name
Tag not visible in edit rule screen
Fixed SQL error in purge browsers task
Untranslated messages "Transcript successfully sent" and "Failed to send transcript"
Hide invite to chat button for visitors older as 60 minutes
Optimized number of bus requests and update visit requests to decrease load on server
Create button in New Internal ticket doesn't work
Make predefined answers work for html mail templates
Fixed filters in tickets grid (Message added by, Message added)
Processing mails fails sometimes, message in pending state, no ticket created
Error "Illegal mix of collations for operation '>='" from mysql
Missing twilio call in compose menu
Problem with decoding some mails with gb2312 encoding
Corrected path for branding BeezDesk logo of free accounts
Mail fetching error is not visible in Mail Account section
V. 4.8.10.3
Error in pop3 mail fetching on PHP 5.3
V. 4.8.10.2
new chat button "sketch"
IMAP mail fetching
Automatically set tls:// protocol in smtp settings when needed
Can not make a call from agent panel in some cases
Rule notification text interpreted as text and not HTML text
Change date format in SLA compliance filter
Badge should not be assigned in case the value is zero for all agents
Fix badge height in badges list
Fix chat and note message forwarding
Assign badge Rewarded or Punished just in case agent has minimum 1 punish or reward
Show chat action buttons
Removed not needed ckeditor files from BeezDesk project (PCI compliance scan identified it as possible problem)
Improved sorting of canned messages and predefined answers in settings section
Show notification also if chat is initiated from the My tickets section
Sort canned messages and predefined answers by message
Duplicate record error while running task La_Spam_BayesLearningTask. - Fix
Fixed design of several agent panel grids
Fix height and align of logo in KB
Duplicate text in ticket preview in Tickets
Add missing variable $agentName to forward message template
Fixed longer text problem in status popup and filters time
Php code visible in conversation preview
Recent tickets optimalisation
Facebook fetching optimalisation
Compute suggestion vote count correctly after merge contacts
Error and warning in magento and mailchimp plugin
Some email with invalid UTF-8 chars in headers were not parsed
Csv files exported without *.csv extension
Fatal error when customer ends call
Add icons for cloopen and twilio to more button
Incorrect message 'lost internet connection or disconnected' in chat when visitor closed chat
Open "Chats/Agent availability" in "Chats/Agent availability" and not redirect to "Reports/Chats/Agent availability"
Wrong design of change position popup
Fix design of Listbox popup with create field
Take first 25 and last 25 mails from list to find test mail
"Changed SLA level (by rule …)" displays HTML code
Error in logs "Error while running task La_TimeRules_TimeRuleTask Unable to initialize rule action"
Design bugs in installer
Show scroller in chat window preview if chat window is too wide
Change internal ticket icon and cleanup types sprite image
Show tickets in "Chatting" state in "Open" tickets filter in My Tickets section of customer portal
Unable to make twilio call from department without phone number
Retry test after test mail was not found
Error in logs "Unable to add template … to cached templates"
Naming convention changes and order in the menu
Not allowed call link in more button if provider is not configurated
Position of loading indicator during mail account testing
Save message recipients in new ticket
Data error when trying to edit language
Disconnect callers in queue after new agent is online or call is reroute
Show scroller in chat window preview if chat window is too high
Wrong username link in Tencent tweet
Mail subjects are not translated
Unable to translate mail subjects
Remove PHP warning in Quaterfoil badge when there are no agents online
Add "show source" to email template editor
Not translated kb page title
Cloopen message group not finished correctly after hangup and flesh player design fix
V. 4.7.7.6
Fix forwarding message with no image attachments
Adding existing contact form field shows unparsed data in available values
V. 4.7.7.5
recent conversations table optimalization
remove char ":", "?" and "*" from escaping in elastic search
error in mobile application, tickets not showing, error when opening ticket
in chat form fields allow phone field change mandatory setting
V. 4.7.7.1
add setting per agent to restrict answering tickets only by using 'To solve' button
new chat button - origami
API for attaching file to editor from plugin
add assignedto as agent identifier to conversation API
change Vote link to button and float to other side
added margin and auto width to retweet textarea
added "show in popup" icon
make wordbreak in chat messages
Tencent and Weibo account will be fetch only new tweets
Rules with set condition 'Anybody' will trigger
Do not collapse cc and bcc recipients if they contain invalid email address
Do not require to click Join button after answering chat from queue
Error in chat when diacritics is used (IE11)
Add twitter account throw 'No URL set!' error
add Weibo and Tencent into CustomerContactPopup
broken diacritic characters in outgoing emails and when switching from html to plain text in editor
wrong height and close button in Offline License validation
Inline images (embedded images) are not being forwarded
installer gets stuck on loading if warnings reporting is turned on in php.ini
Set password in create registerred visitor API call
add title for subitems
template attachment can be deleted
drag & drop upload fails for large files
fix suggestions filter was not working
set message order in chat transcript
set correct time offset of client on server side
class not found La_Install_FileManager
customer.fm brand themes directory
fetch only new tweets from social accounts (weibo/tencent)
check if curl extension is enabled
use selected language by user in installer
fix retweet action
hide chats with init state from agent panel
Chat button image loads via http even when page / agent panel loaded via https
set min height for html message in ticket
visitor chat not working when visitor types fast before chat is answered
red error when show quoted text is clicked after agent reply
remove empty place in ticket between messages and input
always hide ringing chat notification when chat is opened
weibo account edit presenter throws error
V. 4.6.5.10
in mobile app hyperlinks are doubled if reply mail template is HTML
do not include <html> and <body> tags in quoted message
save mail account throws error
Error when searching for tickets
Issue with LA update due to htaccess file
problem with importing new agents using LDAP
purge deleted conversations also when file attachment not exist in database
process email into conversation correctly after ticket split
parse email without error "Value of column userid cannot be an object"
V. 4.5.2.11
parse email without error "Value of column userid cannot be an object"
Continuous reloading of some screens of agent panel in IE11
wrong postponed icon in Recent tickets and silent resolve icon
send reply via enter button while chatting from android
HTML formatting of {$message} does not apply when the mail template is used
copy&paste remove white space before inserted text
remove reserved boolean words "AND OR NOT" from escaping in elastica search
show ringing invitation popup if agent is invited into chat from other agent
replace '/' char for elastic search
replace reserved terms and words for elastic search
some japanese characters in ISO-2022-JP character set were incorrectly displayed
setting email account in edit department isn't possible after saving
send chat transcript only to customer
wrong time format in chat transcript in SK language
all chats start in init state instead of chatting
license does not validate on localhost
ticket action min height does not work correctly
hide secondary scroller from ticket if is not needed
exchanged the word "license" in multiple files because of misspelling
Agent in role agent sees button "Chat buttons" to manage the chat buttons
change background of status arrow if conversation status are changed
chat text remain on lost internet connection
User details dialog in KB needs 2 clicks to hide blocking overlays
fatal error in Similar Kb articles plugin
search in tickets doesn't work
installation fails with error maximum length of source_sessionid is 32
make "My invoices" clickable in "My Account"
style: fix margin and float in Add Note footer
remove bottom padding and fix rtl
fix style for postponed status
add style for status widget in ticket footer
V. 4.5.2.9
add hint message when twitter account returns "Failed to exchange tokens" after login with non-verified email
reply to email not added to existing ticket but created new ticket
correction of position predefined canned messages buttons in notes
new call fail
remove scrollbars from button preview
add margin to keep state checkbox and input action buttons
deleted specific time font value in ticket view
font correction for status, time, email margin corrected, email input set to full length
V. 4.5.2.8
Split ticket
SQL syntax error while running task La_TimeRules_TimeRuleTask
Error when saving SLA rule
change due date widget in ticket if due date has been changed
Display button correctly in IE10
some links in html mails would not open in new window
play sounds from simple sound wrapper prevent throwing exceptions
use quoted message as email body if email body is empty
hide all dialogs in ticket subpanel if maximized ticket is open
missing explaining in integration email for webmaster
hide all dialogs in tickets subpanel if ticket is open
incorrect ticket tab position
compute position of chat header if is floating
contact widget integration code inserting visible element in webpage and breaking layout
variable {$productName} not replaced during installation on KB home page
empty messages parsed from some emails
contact errors in error logs for twitter and fb fetching
Fix email piping test when changing account from POP3 to mail pipe
SQL error after manual invitation "Maximum length of referrerurl in La_Db_Browser is 255"
recipients set in the ticket are gone after a message forward
twilio call ends immediately if user sets empty in-queue music file url
update test email template
update empty subject in mail template
Do not delete agent after edit when there is a registered visitor with same name
Allow translation of no data text in Chat buttons screen
hide all dialogs in chat subpanel if chat is opening
Reload predefined answers table in after new predefined answer is added
validate field "Postpone until"
disable agent panel page crawling for bots
editting forum post adds visible html tags
in salutation and signature of some older tickets when showing details
shown action buttons in ticket
shown buttons in transfer action on small screen
shown postpone buttons on small screen
chat notification hide after answer from chats overview screen
fix error in sitemap.php
delete unclosed history of user department
close user department history if agent has been removed from department
decode avatar url in availability report
clicking a ticket id in a comment doesn't open the related ticket
change sorting and display "now" instead of "available now" for dateto
incorrect votes count and status of suggestion in search results
ticket with init status will not be open
remove forward option from More button in ticket from facebook post
when replying to own tweet modify SQL select and mention @own_id
restore silent resolve option
logout from agent panel do not display popup
Email parsed as empty text - multi level alternative part
V. 4.4.42.9
Mail with attachements is not parsed
Sitemap not working
V. 4.4.42.5
Availability history
Ticket action buttons hidden on some displays
There are random spaces generated in text of tickets
To many rows in qu_la_user_work_reports
Agent report does not take the custom filter into account
Chat load a chat availability report performance optimalization
Answer call from queue not working
Punish message incorrect formatting
Unable to create an agent if registered user with same email already exists
Subject is not updated in compose new message after department is changed
Texts in chat window do not update after editing the translation
V. 4.4.40.3
"Undefined" in message details "From:" field
Error while running task La_Task_RecalculateKbEntryAccessInherited
Visit tracking optimalization
Message format - internal link interpretation problems
Missing translation: Preset
Character corruption on received mail
When typing kb entry name, link is one character behing
Upload files in suggestion reply
Design issues - scrollbars
V. 4.4.34.1
Request New Password does not work
Invitation has incorresct encoding for other pages than UTF8
html email issue
Upload image from url does not work
Test mail fails to be sent
Edit link in Departments needs more space for German language
Layout design bugs in installer
Missing filter - Department in Agents grid
Default department and department order in Contact forms
V. 4.4.29.6
Option to buy additional agents in Enterprise license
PHP Deprecated warning
V. 4.4.29.4
Shortcut for sending ticket reply does not work in forum tickets
Resolve action
Loading in IE11 ends in a cycle
KB links are not correctly generated when they contain UTF-8 characters
Forwarded email looses HTML formatting
Reply to forwarded mail should be added as note
Cannot post to Facebook or Twitter
PHP Fatal error when forwarding message
Knowledgebase search not working without mod_rewrite
Template switching does not work in compose New Ticket
Customer does not see the last message from agent
Audio files of chat are loaded always through http:// thus causing security warning on https:// pages
search field in kb classic theme is out of design
Calendar email part is not parsed correctly
add title tags to kb articles
Source text in Translations is editable
Number of tickets in queue != number of assigned to me + open tickets in departments
Invite to chat - design
Dizajn bug: Postpone preset should be next to "Postpone until" and not under that
chyba refresh v knowledgebase
Time rules performance optimalization
Messages format cleanup
Knowledgebase - Missing metatags, sharing on Facebook doesn't work great
Attachement icon missin in internal chat
User recent conversations optimalization
Agent's Chatting Priority Setting for Chat routing algorithm
Ringing chat - show agent name, which should pickup the chat
Uploaded file types restriction
Custom CSS
prepare KB for high pixel density mobile screens
V. 4.4.5.18
Reply button in suggestion does not work
Can not save Facebook config
Design bug: The 'preview' and 'download' links under attachments are trimmed from bottom
Visual bug in postpone dialog - button it too low
V. 4.4.5.15
Incomplete ticket view
Ticket counts in filters are not correct
Trial - upgrade screens deswign
"Leave us a message…" statement is not translated
KB theme looks like on mobil in IE9
When changing owner of ticket the email in reply is changed but not the displayname
Changing ticket owner of ticket does not change contact in Recipients in right panel
Changing subject does not instantly change subject in reply
Resolve button doesnt work
Transfer call doesn't work
HTML version of email templates does not work properly
Dizajn bug: There is no place between 'Chat ended' and 'Send me a transcript' when RTL is used
postpone validation error icon
Mass action window has scrollbars
QU LA: When you click More in ticket actions it doesn't do anything
Update to GWT 2.6
Inform message before call
Visual overlay when adding recipients
Length of subject change field should be bigger
Subject of the ticket is not shown in Recent tickets list
Visual bug - buttons in chat are misplaced
Knowledgebase Search - Query in URL
V. 4.4.0.9
Rules do not send HTML emails correct
Mail in send mail rules are not set into editor
Body of email in rules gets deleted / or not saved properly
V. 4.4.0.4
error when opening 'compose ticket'
Chat, contact form … not working for new installation
GET message API not working when there is HTML message in conversation
New offline ticket notification is empty
V. 4.4.0.2
Number's queue message are not applied
Canned messages in new ticket
Account name is not set as phrase in sending mails